We are so sorry to hear this! There are several things you can try:
- Make sure you use good light when scanning the QR code so that your camera can find a good contrast.
- Try zooming in on your camera rather than holding your phone closer to the QR code. If you hold your phone too close, the camera might have difficulties to focus.
- Use an app for QR code scanning. There are various free apps available in the different app stores. These apps are more specialized than your camera scanner.
If none of these options worked, you can contact us through our contact form