• Interviews started
  • Closing date: 17 February 2020

MISSION TO METRICS

To rid the world's oceans of plastic we are highly dependent on the support of our community. As the Assistant Community Manager, you will manage The Ocean Cleanup’s community interaction across all our digital channels. 

“Communications as a discipline has a unique and central role at The Ocean Cleanup. Our main task is to oversee the day-to-day management of one of our most important assets: our brand; an attractive promise that is driving funding and buy-in from stakeholders globally. We are looking for top talent to join us in the exciting work to continuously uphold and improve our image. Professional warning: some level of craziness may be required!”– Joost Dubois, Head of Communications

RESPONSIBILITIES

As part of the Communications team, you will support and work closely with the Community and Stakeholder Manager to manage and grow The Ocean Cleanup’s online community. Your responsibilities will be to:    

  • Sort and answer incoming inquiries via all digital platforms
  • Act as the first point of contact for questions coming from our external community management team (agency support)
  • Monitor and interact with mentions, comments, external posts, and groups on all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube)
  • Help the Community and Stakeholder Manager to guide, teach, and support community management team  
  • Assist the Community and Stakeholder Manager in training our internal team (in-office colleagues and volunteers)
  • Update and improve the email and social media FAQ in close cooperation with the Community and Stakeholder Manager
  • Train the website chatbot 
  • Collaborate with the Community and Stakeholder Manager to develop new ways of growing, engaging, and fostering our community
  • Manage The Ocean Cleanup’s merchandise inventory and work in close collaboration with the Community and Stakeholder Manager to maintain our merchandise collection
  • The position is a full-time position, which will require training from, and close cooperation with, the communication team. 

PROFESSIONAL QUALIFICATIONS

  • A degree in a relevant field such as communications, media, or marketing
  • (Near-) native English language skills (written and verbal). Other language skills are a plus
  • Previous experience in community management, social media, customer service, or communications is a plus
  • Excellent knowledge of Facebook, Instagram, Twitter, YouTube, LinkedIn, and community management best practices 
  • Experience using Salesforce and Coosto is a plus

PERSONAL QUALITIES

  • Great at time management and organization
  • Excellent multitasking skills
  • Truly interested to interact with people from all walks of life 
  • Quick learner
  • Team player 
  • Critical thinker with problem-solving skills
  • Curiosity to learn and understand the details about the technology and project
  • Works efficiently and independently
  • Intrinsically motivated to work on our ambitious and meaningful goals
Starting from:
January
Work permit needed:
European Union

Interviews have started, but please feel free to apply, as we might consider new applications.